Carrier Compliance Group LLC (doing business as “Carrier Compliance HQ,” “CCHQ,” “we,” “us,” or “our”) provides the services described below. Please read these Terms of Service carefully before using our website or services.
1. Acceptance of Terms
By accessing or using any service offered by Carrier Compliance Group LLC (doing business as “Carrier Compliance HQ,” “CCHQ,” “we,” “us,” or “our”), including our website at www.carriercompliancehq.com, you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms in their entirety, you must not use our services.
These Terms constitute a legally binding agreement between you and Carrier Compliance Group LLC. We reserve the right to modify these Terms at any time. Continued use of our services following any modification constitutes your acceptance of the revised Terms.
2. Services Provided
Carrier Compliance HQ provides administrative filing assistance and compliance support services to motor carriers registered or seeking registration with the Federal Motor Carrier Safety Administration (FMCSA) and related state agencies. Our services may include, but are not limited to:
- MC Authority (Operating Authority) application filing assistance
- USDOT number registration assistance
- BOC-3 (Designation of Process Agents) filing assistance
- UCR (Unified Carrier Registration) filing assistance
- MCS-150 (Motor Carrier Identification Report) update assistance
- State-level compliance filing assistance
- Compliance dashboard access and document organization
Services are available to motor carriers and owner-operators operating in or seeking authority to operate in the United States. Geographic availability for state-specific filings may vary; please contact us to confirm availability for your state.
Important: Scope of Services
Carrier Compliance Group LLC provides administrative filing assistance services only. We are NOT a law firm. We do NOT provide legal advice, legal representation, or legal counsel. Nothing in these Terms or on our website constitutes legal advice. For legal advice regarding your specific situation, you should consult a licensed attorney.
3. Not Affiliated with Government Agencies
Carrier Compliance Group LLC is a private company and is NOT affiliated with, endorsed by, or operating on behalf of the FMCSA, USDOT, any state department of transportation, or any other federal, state, or local government agency. Government filing fees are separate from our service fees and are paid directly to the relevant agency.
4. Customer Responsibilities and Data Accuracy
You are solely responsible for:
- The accuracy, completeness, and timeliness of all information you provide to us for use in your filings, including but not limited to your legal business name, address, EIN/Tax ID, Social Security Number (where required), insurance information, and vehicle/equipment information.
- Ensuring that all information submitted is truthful and not misleading.
- Promptly notifying us of any changes to your information that may affect pending or future filings.
- Reviewing all documents and filings before submission for accuracy.
- Maintaining compliance with all applicable federal, state, and local laws and regulations.
Carrier Compliance Group LLC will not be liable for any errors, rejections, penalties, fines, or other consequences arising from inaccurate, incomplete, or untimely information provided by you.
5. Fees and Payment
Service fees are disclosed at the time of purchase and are in addition to any government filing fees charged by the applicable agency. By submitting payment, you authorize us to process your payment via our designated payment processor. Government fees collected by us are remitted directly to the relevant agency; we do not mark up government fees.
6. Refund Policy
Our refund policy is as follows:
- Refund requests must be submitted in writing to support@carriercompliancehq.com within thirty (30) calendar days of the original purchase date.
- Refunds will not be issued once a filing has been submitted to the applicable government agency or once filing preparation has been completed and delivered to you.
- A processing fee of ten percent (10%) of the original service fee will be deducted from any approved refund.
- Refunds will not be issued for government filing fees already remitted to a government agency.
- Expedited or rush processing fees are non-refundable once processing has begun.
Please see our standalone Refund Policy for complete details.
7. BOC-3 Process Agent Services — Special Terms
If we provide or facilitate BOC-3 process agent designation services on your behalf, the following additional terms apply. Before initiating any payment dispute related to BOC-3 services, contact us directly at support@carriercompliancehq.com to resolve any concerns.
BOC-3 Chargeback & Dispute Notice
In the event that you initiate a chargeback, payment dispute, or reversal with your financial institution or payment processor in connection with BOC-3 filing services, Carrier Compliance Group LLC reserves the right to immediately terminate its designation as your process agent and/or notify the applicable process agent of the dispute. Termination of process agent designation may result in the revocation of your operating authority by the FMCSA. You acknowledge and accept this risk.
8. Processing Timelines
We will use commercially reasonable efforts to process and submit your filings in a timely manner. Standard processing is typically completed within two (2) to five (5) business days of receiving all required information and payment. Expedited options may be available for an additional fee.
Carrier Compliance Group LLC is not responsible for processing delays caused by government agencies, FMCSA systems outages, incomplete or inaccurate information you provide, or circumstances outside of our control. Processing time estimates are not guarantees.
9. Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CARRIER COMPLIANCE GROUP LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS; (B) ANY FILING WILL BE APPROVED OR PROCESSED BY THE APPLICABLE GOVERNMENT AGENCY; (C) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (D) ANY ERRORS WILL BE CORRECTED.
10. Limitation of Liability
Limitation of Liability — $100 Cap
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CARRIER COMPLIANCE GROUP LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.
IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF CARRIER COMPLIANCE GROUP LLC TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify, defend, and hold harmless Carrier Compliance Group LLC and its members, managers, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) any inaccuracy in the information you provide to us; (d) your violation of any applicable law or regulation; or (e) your violation of any rights of a third party.
12. Dispute Resolution — Arbitration Agreement
Mandatory Arbitration — Please Read Carefully
EXCEPT AS OTHERWISE PROVIDED HEREIN, ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE FINALLY RESOLVED BY BINDING ARBITRATION ADMINISTERED UNDER THE COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA) THEN IN EFFECT. THE ARBITRATION SHALL BE CONDUCTED IN CHICAGO, ILLINOIS. THE ARBITRATOR’S DECISION SHALL BE FINAL AND BINDING.
CLASS ACTION WAIVER: YOU AGREE THAT ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Subject to the arbitration agreement above, you consent to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois for any disputes not subject to arbitration.
14. Electronic Communications and SMS Consent
By using our Services, you consent to receive electronic communications from us. By providing your mobile phone number and checking the consent box on any intake form, you consent to receive text messages (SMS) from us regarding your filings and account. Message and data rates may apply. Opt out at any time by replying STOP.
15. Intellectual Property
All content, materials, software, and other intellectual property on our website and platform are the exclusive property of Carrier Compliance Group LLC or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use our platform solely to receive our Services. You may not reproduce, distribute, create derivative works from, or otherwise exploit our intellectual property without our prior written consent.
16. Privacy
Your use of the Services is subject to our Privacy Policy, incorporated into these Terms by reference. Our Privacy Policy addresses your rights under applicable federal law and all state privacy laws. By using the Services, you consent to the collection, use, and disclosure of your information as described therein.
17. Termination
Carrier Compliance Group LLC reserves the right to suspend or terminate your access to the Services at any time, with or without cause and with or without notice. Sections 4, 9, 10, 11, 12, 13, and 15 shall survive termination.
18. Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us with respect to the Services and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
19. Contact Information
Carrier Compliance Group LLC
Email: hello@carriercompliancehq.com
Website: www.carriercompliancehq.com
Questions about these Terms? Visit our Contact page.